Raltz Supan

To comply with new government regulations and enhance account security, we introduced Multi-Factor Authentication (MFA) for our online lottery platform. The feature allows players to enable MFA during sign-in and manage their preferences within their profile, all while ensuring clarity and ease of use without referencing specific third-party apps.

To increase user acquisition and reduce friction in the onboarding process, we designed a Lite Registration flow for an online lottery platform. This streamlined experience allows users to quickly create an account with minimal input, enabling immediate access to gameplay while maintaining compliance and security.

To enhance personalization and user engagement, we introduced a Favourite Games feature in the online casino experience. This allows players to easily save and access the games they enjoy most, creating a more tailored and frictionless gaming journey.

We expanded PowerBucks, a popular progressive jackpot game traditionally found online and in casinos, to thousands of retail locations across Ontario. This initiative created a seamless omni-channel experience, allowing retail players to engage instantly and continue their journey digitally through a nightly draw.

We launched Lightning Lotto, a fast-paced progressive jackpot game available at retail locations across Ontario. Unlike traditional lottery games, Lightning Lotto reveals the jackpot numbers upfront. Players receive randomly generated numbers on their ticket and hope for a match. Each play contributes to a growing jackpot, creating a dynamic and engaging retail experience.

We launched Top Up, a slot-style add-on game designed to enhance the retail Instant Scratch ticket experience. For just an additional dollar, players could opt into a quick, engaging game triggered at the point of sale. If the player lands three Top Up symbols in a row on the display screen, they win the jackpot—adding excitement and value to their retail visit.

The NBA Film for Fans project was a collaboration between OLG and the NBA to celebrate basketball culture through short story films showcased at the Toronto International Film Festival (TIFF). My role focused on designing an intuitive UI/UX experience that allowed users to explore and engage with fan stories seamlessly.

The iCasino redesign aimed to improve the user experience for players navigating OLG’s growing library of casino games. While working within the constraints of pre-developed templates, the goal was to create a clear, intuitive structure that allowed players to easily find their favourite games and discover new ones.

The Moneris Self-Help site redesign focused on improving the FAQ and troubleshooting experience for customers. The goal was to empower users to resolve issues independently, reducing call centre volume and enhancing overall customer satisfaction and Net Promoter Score (NPS).

Junction 59 is a new restaurant concept that blends modern dining with a rustic, community-driven atmosphere. The goal was to create a brand identity and logo that captured the essence of connection, warmth, and sophistication while standing out in a competitive food and beverage market.

Pumphouse is a new restaurant located in the heart of historic downtown Winnipeg. The goal was to create a brand identity that reflects the rich heritage of the area while appealing to a modern dining audience. The branding needed to feel authentic, memorable, and versatile across digital and physical touchpoints.